Reference

Our Terms, Your Rights on bk99.com

operates under a defined legal framework — your account access, wallet activity through bKash, Nagad, and Rocket, and all platform use are governed by these terms. Availability depends on your local law and eligible regions in Bangladesh.

Account TermsPrivacy PolicyJurisdiction NoticeCookie Policy
bk99.com Our Terms, Your Rights on bk99.com
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about our terms, a data request, or a dispute related to your account, our support team handles legal and policy queries directly. Reach out through any of the channels below — we aim to respond to policy-related queries within one business day.

Live Chat Open the chat widget from any page on bk99.com. For legal queries, select 'Account & Policy' from the topic menu so your message reaches the right team.
Email Support Send your legal or data-related query to our support address. Include your registered account details so we can locate your record and respond accurately.
Help Centre Our Help Centre covers account terms, cookie settings, data requests, and jurisdiction questions. Check there first — many policy answers are already published.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data handling are governed by the same legal framework as your wallet activity. Here is how we manage the key areas.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold at any time through support.

Cookie Policy

bk99.com uses functional and analytics cookies. You can manage cookie preferences from the settings panel on your first visit or at any time through your browser settings.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately — we can freeze your account while we investigate.

Data Requests

To request access to, correction of, or deletion of your personal data, contact our support team with your account details. We process data requests in line with applicable law.

Legal and Policy Questions from Our Users

These are the questions we hear most often about our legal terms, data practices, and account policies.

These terms apply to anyone who opens or uses an account on bk99.com. Access is subject to your local law and eligible regions — if you are unsure, seek independent legal advice before using the platform.

Yes. Contact our support team with your registered account details and specify that you are making a data access request. We will respond in line with applicable law and our data retention policy.

Contact support through live chat or email and request account closure. We will verify your identity, process any pending withdrawals to your bKash, Nagad, or Rocket wallet, then close the account.

We retain certain account data for the period required by applicable law after closure. After that period, personal data is deleted or anonymised in line with our data retention schedule.

Raise a dispute through our support team first. If we cannot resolve it directly, our terms set out the escalation path, including the governing jurisdiction for formal legal proceedings.

We publish the current version of our terms on this page and notify you of material changes via your registered contact details. Continued use of the platform after an update means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.