Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep the platform secure. This policy explains what we gather, how we use it, and the choices you have.

Account dataPayment recordsDevice infoSession logsSupport history
Explore Lobby Read FAQ
bk99.com How We Handle Your Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you have questions about this policy, want to review the data we hold, request corrections, or ask us to delete your account, contact our support team. We handle data requests within the timeframe your local regulation sets.

Live Chat Open the chat widget on any page and ask about your data, privacy settings, or account deletion. Our team walks you through the request process and confirms what we need from you to verify identity before releasing or removing personal information.
Email Support Send your privacy request to the support email listed in your account dashboard. Include your registered phone number and account ID so we can verify you. We reply within two business days with next steps or the data export you asked for.
Account Settings Log into your bk99.com account and visit the privacy section under settings. You can download a copy of your data, update communication preferences, or submit a deletion request directly from that page without contacting support separately.
DATA HANDLING

How We Protect What You Share

We encrypt payment data when you deposit via bKash, Nagad or Rocket. Session cookies remember your preferences and keep you logged in. We retain account records for the period local law requires, then delete them unless an ongoing dispute or regulatory audit needs the history.

Payment Encryption

Every bKash, Nagad, Rocket and bank transfer passes through encrypted channels. We store only the transaction reference and timestamp, not your wallet PIN or card number. Payment processors handle sensitive credentials under their own security standards.

Cookie Use

We set session cookies to keep you logged in, remember language and currency, and track which games you open so we can load your lobby faster next time. Analytics cookies help us see which pages need improvement. You control these in browser settings.

Account Security

We verify your phone number at registration with an OTP code. Withdrawals require a second confirmation by SMS. If we detect unusual login locations or multiple failed password attempts, we lock the account and email you to confirm it was you before reopening access.

Data Retention

Active account data stays accessible while you use the platform. After you close an account, we keep transaction records for the period local law mandates, then delete personal identifiers. You can request full deletion anytime by contacting support with proof of identity.

Privacy Policy FAQ

We collect your phone number, email, date of birth, and the wallet details you provide for bKash, Nagad or Rocket deposits. We also log your device type, IP address, and session timestamps to verify identity and prevent duplicate accounts.

Log into your account, open settings, and click the privacy tab. Select 'Download my data' and we email you a file with your account history, transaction records, game logs, and support messages within 48 hours.

Yes. Contact support or submit a deletion request through account settings. We close the account immediately and remove personal identifiers within 30 days, keeping only the transaction history local law requires us to retain for audit purposes.

We share transaction details with bKash, Nagad, Rocket and payment processors to complete deposits and withdrawals. Game providers receive anonymized session data. We never sell your information to marketers or unrelated companies outside the platform's operation.

We retain deposit and withdrawal records for the period required by the jurisdiction you accessed the platform from, typically five years after the transaction. Once that period ends, we delete the records unless an ongoing dispute or audit requires them.

We use session cookies to keep you logged in, preference cookies to remember your language and currency, and analytics cookies to track page performance. You can disable non-essential cookies in your browser settings without losing access to the lobby.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoTerms & ConditionsLiveLive Cricket Spot

Related pages

bk99.com Bangladesh Register Fortress Fortune Slots bk99.com Login Roulette Royal Night